UPS Rates

    UPS charges are based upon published UPS rates, the applicable UPS Shipping Zone, the weight of the merchandise and packing material and any UPS Accessorial Fees which include the residential delivery surcharge, delivery area surcharge for remote locations as well as any accessorial, insurance or special services which are required, deemed appropriate by UPS or requested by the customer in addition to the fuel surcharge which is adjusted monthly.

 

   Steyr Arms, Inc. strives to insure that each and every package that is shipped by Steyr Arms, Inc. meets or exceeds the standard set by UPS.  Unfortunately, some loss or damages do occur.  

Damages during shipping

    UPS is very diligent about notifying shippers of goods lost or damaged in transit.  In transit means between when Steyr Arms, Inc. tenders the packages to UPS and when the delivery driver completes the delivery.  Any qualified goods which are lost or damaged in transit will be replaced by Steyr Arms, Inc. at our expense upon written notification by UPS that damage has occurred.

 

Hidden (Concealed) Damages

    Damages found after the customer accepts delivery of the goods is deemed Hidden or Concealed Damages.  To minimize problems with Concealed or Hidden Damage Claims, inspect the shipment carefully for damage or loss at the time of delivery.  If at all possible request the delivery driver to note any visible damage at the time of delivery.   If Hidden or Concealed Damage does exist call the carrier within 7 days of the delivery date.  
    Save the damaged item and all packing materials in the original carton.  Liability for in transit damage is the responsibility of the carrier.  YOU MUST INITIATE CLAIMS PROCEDURES as we can not do this for you.  It is your responsibility to hold the carton and its contents until final resolution of the claim.
    Contact UPS (1-800-PICK UPS).  UPS will ask for our shipper number, the tracking number listed on the label of the package, your address, the contents of the package, the portion of the package which was damaged and the value of the damaged goods.  The shipping information will be on the shipping label.  Regardless of the value of the damaged goods you MUST request an on-site inspection of the damage goods.

 

UPS will attempt to waive the on-site inspection requirement with the consignee (customer receiving the goods) as general procedure for all claims in hopes of denying the claim or settling for a lesser value at a later date.  DO NOT waive your right to an on-site inspection.

    Then contact Steyr Arms, Inc. with the same information as above.  Steyr Arms, Inc. will be notified by UPS regarding your inspection report, at which time we can reship the replacement goods at our expense. Hidden Damage Claims received without an UPS inspection report or additional proof of damages will be denied.

 

If you have additional questions or concerns, please call our shipping department at 205-467-6544.